Terms & Conditions

Cancellation & Refund Policy

4.1 Private Patients

• Full refund if the appointment is cancelled at least 24 hours before the scheduled time.

• No refund if the Customer fails to attend (no‑show).

• No refund once a sample has been collected.

4.2 Corporate Clients

• The same rules apply:

• Full refund for cancellations with 24 hours’ notice.

• No refund for no‑shows.

• No refund after sample collection.

4.3 Home Test Kits

• Refunds are only available before dispatch.

• Once dispatched, kits are non‑refundable for hygiene and regulatory reasons.

• No refund if the Customer fails to return the sample or returns an unsuitable sample.

4.4 Late Arrivals

If the Customer arrives late and cannot be accommodated, this is treated as a missed appointment and is non‑refundable.

4.5 Appointment Amendments & Rebooking

4.5.1 Customers may amend or rebook their appointment once only, provided they notify Easy Testing Ltd at least 24 hours before the scheduled appointment time.

4.5.2 Appointment amendments or rebookings requested within 24 hours of the appointment time are treated as a late cancellation and are non‑refundable.

4.5.3 Appointments cannot be transferred to another person under any circumstances. All bookings are strictly non‑transferable and must be used by the original Customer.

4.5.4 In exceptional circumstances, such as medical emergencies or unforeseen critical events, Easy Testing Ltd may, at its sole discretion, allow the appointment to be postponed and issue a credit note instead of a refund.

• Credit notes are valid for 12 months from the date of issue.

• This policy applies on an individual case‑by‑case basis and does not constitute a general entitlement or guarantee.

• Supporting evidence may be requested.

4.5.5 Credit notes cannot be exchanged for cash and are non‑transferable.