Terms & Conditions
Terms and Conditions
Easy Medical Centre — Easy Testing Ltd
37 High Street, Crewe, Cheshire, CW2 7BL
Registered in England and Wales, company number 13209420
Registered with the Care Quality Commission · ICO registration ZB152200
Last updated: 14 September 2026 (version 2.0)
1. About these terms
1.1 These Terms and Conditions apply to all products and services supplied by Easy Testing Ltd trading as Easy Medical Centre ("we", "us", "the Company"), and to your use of easytests.co.uk. By booking, purchasing or using our services you agree to be bound by them.
1.2 How we handle your personal information is set out separately in our Privacy Notice, which forms part of these Terms.
1.3 Nothing in these Terms affects your statutory rights as a consumer. Where any term conflicts with a right you have under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, your statutory right prevails.
1.4 We may update these Terms from time to time. The version in force is the version published on this page at the time you place your order.
2. Scope of our services
2.1 We provide private diagnostic and occupational health services, including:
- blood, urine and stool sample collection and laboratory testing
- health screening profiles and multi-marker panels
- sexual health and STI screening
- allergy and intolerance testing
- DNA testing, including peace-of-mind and legally admissible paternity and relationship testing
- electrocardiogram (ECG) testing
- drug and alcohol testing, including chain-of-custody testing
- driver medicals (HGV, LGV, PCV, taxi) and other fitness-for-work medicals
- occupational health services and vaccinations
- home testing kits and associated products
- room hire and gift cards
2.2 Services are delivered at our Crewe clinic and through a network of partner collection clinics across the United Kingdom and Ireland. Laboratory analysis is carried out by accredited third-party laboratories.
2.3 Not every service is available at every location. The locations available for a given service are shown during booking.
3. Definitions
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"Company" means Easy Testing Ltd trading as Easy Medical Centre.
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"Customer" or "you" means any individual or organisation booking or purchasing services from us.
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"Services" means all sample collection, testing, medicals, reporting, administrative and related activities we provide.
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"Appointment" means any scheduled booking for sample collection, a medical or a consultation.
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"Price" means the fees payable for the Services.
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"Report" means the laboratory-generated result document issued to you.
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"Data point" means an individual measurement, calculation or reported value shown in a Report. A single analyte may generate more than one data point where it is reported in more than one unit, ratio or derived calculation.
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"Biomarker" means a distinct analyte measured in the laboratory. Where a service description states a number of biomarkers, that number refers to distinct analytes and does not include derived calculations, ratios or repeated units.
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"Health aspect" or "health category" means a grouping under which related data points are presented in a Report. A single analyte may appear under more than one health category.
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"Credit note" means a non-transferable credit issued by us, valid for 12 months, redeemable against future services.
4. Booking and appointments
4.1 Bookings may be made online, by telephone on 01270 916080, or by email to support@easytests.co.uk.
4.2 Partner clinic appointments require a minimum of 24 hours' advance notice to arrange. We may need to alter a requested appointment time, including on the same day. Any alteration will be notified to the email address you gave at booking.
4.3 You must attend at the time booked, bring the identification we ask for, and follow all preparation instructions issued to you (for example fasting, timing of medication, or timing within a menstrual cycle). Failure to follow preparation instructions may make a result uninterpretable, and a repeat test will be chargeable.
4.4 We accept patients aged 8 and over at our Crewe clinic. Partner collection clinics accept patients aged 18 and over only. A patient under 16 must be accompanied by a parent or legal guardian, who must consent to the test on their behalf.
4.5 We may refuse, suspend or terminate a service where you do not comply with these Terms, where identification cannot be satisfactorily confirmed, or where safety, clinical, regulatory or professional concerns arise.
5. Prices and payment
5.1 Prices are shown on our website and are inclusive of VAT where VAT applies.
5.2 Private patients pay in full at the time of booking unless we have agreed otherwise in writing.
5.3 Where an additional fee applies to your booking — for example a collection fee at certain partner clinics — that fee will be disclosed to you before you pay. We will not add a charge to your order that was not disclosed before payment.
5.4 No surcharge is applied for payment by debit or credit card.
5.5 Corporate and account customers are invoiced monthly in arrears unless alternative terms are agreed in writing. Invoices are payable within 30 days of the invoice date.
5.6 Where a business customer's invoice is not paid by the due date, we may charge statutory interest and fixed compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and recover reasonable costs of recovering the debt. Interest runs at 8% above the Bank of England base rate and is not compounded. This clause does not apply to consumers.
5.7 We may suspend services on overdue accounts.
6. Your right to cancel — consumers
​6.1 Because you book with us online, by telephone or by email, you have a legal right to cancel within 14 days of placing your order, without giving a reason. This is your right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applies in addition to our own cancellation policy in clause 7.
6.2 The 14-day period runs from the day you place your order for a service, or from the day you receive the goods for a home testing kit or product.
6.3 To cancel, tell us clearly before the 14 days expire — by email to support@easytests.co.uk, by telephone on 01270 916080, or in writing to the address at the top of these Terms. You may use the cancellation form in Schedule 1, but you do not have to.
6.4 **If you book an appointment that falls inside the 14-day period**, you are asking us to begin the service before the cancellation period ends. At checkout we will ask you to confirm this. If you then cancel within the 14 days, you must pay a proportionate amount for the service already provided. Once the service has been fully performed — that is, once your sample has been collected and sent for analysis, or once a medical has been carried out — your right to cancel under these Regulations is lost.
6.5 **Home testing kits and products** are sealed goods supplied for health protection and hygiene reasons. You may return an unopened kit within 14 days of receiving it for a full refund. Once the seal on the kit or its components has been broken, the right to cancel no longer applies.
6.6 Refunds due under this clause are made within 14 days, using the same payment method you used to pay.
7. Our cancellation, rescheduling and non-attendance policy
7.1 Subject to clause 6, the following applies to appointments.
7.2 Cancel **more than 24 hours** before your appointment and you receive a full refund.
7.3 Cancel **within 24 hours** of your appointment, or do not attend, and the full fee is retained. Arriving late so that the appointment cannot be carried out is treated as a non-attendance.
7.4 You may reschedule once, free of charge, provided you give more than 24 hours' notice. A request to reschedule made within 24 hours is treated as a late cancellation under clause 7.3.
7.5 Appointments and bookings are not transferable to another person.
7.6 Once a sample has been collected, no refund is available, save where clause 9 or your statutory rights apply.
7.7 In exceptional circumstances — for example a medical emergency or bereavement — we may at our discretion issue a credit note instead of applying clause 7.3. Credit notes are valid for 12 months, are non-transferable and cannot be exchanged for cash. Supporting evidence may be requested. This is discretionary and is not an entitlement.
7.8 If **we** cancel or cannot deliver an appointment, you may choose a full refund or a rearranged appointment at no cost.
8. Turnaround times
8.1 Most tests are reported within 3 working days of the sample reaching the laboratory. Larger profiles and extended biochemical panels may take up to 5 working days. DNA, genetic and other specialist analyses may take up to 30 working days; where an extended timeline applies we will tell you before you pay or at your appointment.
8.2 Turnaround times are estimates. They may vary with laboratory capacity, courier performance, sample quality or additional validation.
8.3 A delay within a reasonable margin of the stated time is not a failure to provide the service. If a result is delayed to the point that the service is no longer of any use to you for the purpose you told us about, contact us and we will agree a remedy with you, which may include a repeat test or a refund.
9. Test availability
9.1 Laboratory availability of individual tests can change at short notice, for example because of reagent supply. We maintain a Test Availability page at easytests.co.uk/test-availability listing tests that are currently unavailable, and we update it weekly.
9.2 Where a test within a profile is unavailable at the time of your booking, this will be disclosed on that page before you pay. Where a test forms part of a profile you have purchased and becomes unavailable after you have paid, we will tell you before your sample is collected wherever possible.
9.3 If a test is not reported because it was unavailable:
- where it is a single-test booking, you receive a full refund or a free rebooking when the test returns;
- where it forms part of a profile, we will offer either a substitute test of equivalent value, a partial refund reflecting the missing test, or a free repeat of the missing test when it becomes available.
9.4 Clause 7.6 does not prevent a remedy under clause 9.3.
10. Results and clinical position
10.1 We provide diagnostic testing: sample collection, laboratory processing, and the issue of a laboratory-generated Report.
10.2 Your Report sets out each result against the laboratory's reference range, highlights results falling outside that range, and includes explanatory information about each marker.
10.3 Results are reviewed by a registered clinician, who provides interpretation of your results. That interpretation is based on the results themselves and on the information you give us at the time of booking. It is not a diagnosis. It does not replace assessment by a clinician who holds your full medical history, can examine you and can arrange further investigation, and you should share your Report with your GP or treating clinician where a result needs acting on.
10.4 We do not provide prescribing or treatment as part of a testing service.
10.5 We operate a clinical safety process. Where a result is reported as critical or requires urgent attention, we will attempt to contact you and, where appropriate, advise you to seek urgent medical care. This is a safety-netting process and is not a substitute for clinical review of your results.
10.6 Where you ask us to, we may refer you to an external consultant or clinic for further advice or treatment, including hormone-related services. Referrals are made only with your explicit consent. In making a referral we act only as an introducer: the external provider is responsible for its own advice, treatment, prescribing and outcomes, and you enter into a separate agreement with them.
10.7 We are not responsible for your own misinterpretation of a result, for a failure to seek follow-up, or for clinical decisions made by a third-party healthcare professional.
10.8 Test results describe your health at the time the sample was taken. They are not a guarantee of present or future health, and a normal result does not exclude disease.
11. Sample handling
11.1 A laboratory may reject a sample that is insufficient in volume, contaminated, incorrectly collected, incorrectly stored or damaged in transit.
11.2 Where a sample is rejected because of something you did or did not do — for example an unsuitable home kit sample, or failure to follow preparation instructions — no refund is due, although we may offer a repeat at our discretion.
11.3 Where a sample is rejected because of something we, our partner clinic or our laboratory did, you are entitled to a free repeat test or a full refund, at your choice.
12. Home testing kits and products
12.1 Kits must be used in accordance with the instructions supplied and returned within the stated timeframe.
12.2 We are not responsible for a failure to return a sample, or for a sample rendered unusable by delay in returning it.
12.3 Supplements and other non-diagnostic products are food supplements. They are not medicines and are not intended to diagnose, treat, cure or prevent disease.
13. Postal and courier services
13.1 Where a kit, sample or document is sent by post or courier, we are not liable for loss, delay or damage caused by the carrier once it has been handed over, except where the law says otherwise.
13.2 This does not remove your rights under clauses 9 or 11 where a sample cannot be reported.
14. Liability
14.1 Nothing in these Terms limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.
14.2 Subject to clause 14.1, we are not liable for indirect or consequential loss, loss of income, profit, business or opportunity.
14.3 Subject to clause 14.1, our total liability for any claim is limited to the Price paid for the service that gave rise to it.
14.4 We are not liable for delays or failures caused by events outside our reasonable control, including epidemic or pandemic, laboratory or IT failure, courier disruption, industrial action or regulatory change.
15. Data protection
15.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. Full details are in our Privacy Notice, which forms part of these Terms.
15.2 We share data with accredited laboratories, partner collection clinics and, where relevant, healthcare professionals, strictly for the purpose of delivering your service.
15.3 We may record telephone and video calls for training, quality assurance, complaint investigation, dispute resolution, record-keeping and staff safety. Recordings are held securely by our telephony provider acting as our processor, are retained only as long as necessary, and are not shared with third parties except where the law requires it.
16. Cookies
Our website uses cookies and similar technologies. Non-essential cookies, including analytics and marketing cookies, are set only where you consent through our cookie banner. You can change your preferences at any time. Details are in our Privacy Notice and Cookie Policy.
17. Complaints
17.1 We aim to resolve concerns quickly. Please raise any complaint with us in the first instance by email to complaints@easytests.co.uk or by telephone on 01270 916080. Our Complaints and Compliments Policy is published on our website and explains how we investigate and the timescales we work to.
17.2 We subscribe to the Independent Sector Complaints Adjudication Service (ISCAS). If you remain dissatisfied after our final response, you may refer the matter to ISCAS for independent adjudication under the ISCAS Code. You may also contact the Care Quality Commission, which does not investigate individual complaints but uses them in its regulation of providers.
17.3 Nothing in this clause affects your right to take legal action.
18. General
18.1 These Terms, together with our Privacy Notice and any written agreement between us, form the entire agreement between us.
18.2 If any clause is found to be unenforceable, the remaining clauses continue in force.
18.3 These Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.