Privacy Policy

Easy Testing Ltd is a company registered in England. This privacy policy explains how we use your personal information we collect about you when you use our website and access our services.

What information do we collect about you

We collect information about you when you request or book a service with us or place an order for products of services. We also collect information when you voluntarily complete patient surveys, provide feedback or take part in a web chat. Website usage information is collected using cookies. Cookies are managed by third parties including but not limited to google and facebook.

Easy Testing Ltd will use the information you provide to use when you contact us to provide the product or services requested. We require a name, date of birth, email address, telephone number and gender for all products and services, but these do not need to be your real ones, these are used so that we have something to call you when we contact you, and to check it is you when we contact you or perform the services requested.

How will we use the information about you

We collect information about you to process your order and manage your account. We use your information collected from our website to personalise your repeat visits to our website.

Easy Testing Ltd will not share your information for marketing purposes with other companies or organisations.

In processing your order, we may send your details to and use information from partners required to deliver the products or services you have requested, credit reference agencies and fraud prevention agencies.

The Company may record telephone calls, video calls, and customer service interactions for training, quality assurance, service improvement, security, and to ensure accurate record‑keeping. Recordings may also be used to investigate complaints, verify information provided by customers, resolve payment or booking disputes, and protect the safety and wellbeing of staff.

Call recordings are stored and processed securely by an external telephony service provider acting as a data processor on behalf of the Company. This provider supplies the technical infrastructure for call handling and recording and processes recordings strictly in accordance with the Company’s instructions and UK GDPR requirements. The provider does not access or use recordings for its own purposes.

Recordings are retained only for as long as necessary for the purposes outlined above and are not shared with third parties except where required by law or regulatory authorities. Customers may request access to or deletion of their recordings in accordance with their rights under UK GDPR.

Marketing

We will not use your details for marketing. We will not send you marketing emails from Easy Testing Ltd or pass on your details to any other organisations.

Access to your information and correction or deletion

You have the right to request a copy of the personal information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the address below in Contact Us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information on you that is inaccurate.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.